Services Detail
ERP & CRM – Smarter Business Stronger Relationships
We provide two powerful software solutions to help you manage your business and build lasting customer relationships. Choose the right product for your needs and gain the tools to streamline workflows, boost productivity, and accelerate growth.
Enterprise Resource Planning (ERP)
Our ERP solution is designed to give you complete control over your business operations and finances. It helps you manage every core function with greater efficiency.
- Financial Management: Simplify accounting, track expenses, manage budgets, and generate detailed financial reports.
- Supply Chain Optimization: Gain full visibility and control over your inventory, orders, and logistics to improve efficiency and reduce costs.
- Operations & Project Management: Plan, execute, and monitor projects with ease. Manage your resources and workflows for seamless operations.
Customer Relationship Management
Our CRM solution helps you build and nurture strong customer relationships. It provides everything you need to manage customer engagement, from sales and marketing to support.
- Sales Automation: Manage leads, track opportunities, and automate your sales pipeline to close deals faster.
- Marketing Automation: Run targeted marketing campaigns, analyze performance, and engage with your audience to generate more leads.
- Customer Service & Support: Provide excellent service with a centralized system for managing support tickets, communication history, and customer feedback.
overview
ERP and CRM Solutions for Every Industry
Our ERP solutions are designed to simplify and automate complex operations for organizations across different sectors. From hotels and hospitals to schools and colleges, our industry-specific systems ensure smooth workflows, accurate reporting, and better decision-making in a single, comprehensive platform.
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At CYB ENGINEER IT, we deliver next-gen IT solutions that empower businesses to scale faster, work smarter, and achieve measurable success.
ERP for Hotels
Our ERP solution is designed to streamline every aspect of your hotel operations, from guest services to back-end management.
- Front Office & Reservation: Seamlessly manage room bookings, check-ins, and check-outs, with comprehensive guest history tracking.
- Housekeeping & Maintenance: Automate task assignments, monitor progress in real-time, and reduce turnaround time for every room.
- Integrated Billing & POS: Centralize all billing for restaurants, spas, and events, with a unified point-of-sale system and integrated accounts.
- Inventory & Procurement: Gain full control over your supply chain by tracking stock levels, managing vendors, and automating purchase orders.
- Customer Relationship Management (CRM): Build guest loyalty with personalized offers, promotions, and a system for managing all guest feedback.
ERP for Hospitals
Our ERP system provides a unified platform to manage patient care, clinical operations, and administrative functions with precision.
- Patient Management: Manage end-to-end patient care with a comprehensive system for records, appointments, and history tracking.
- Billing & Insurance: Automate your billing processes with seamless integration for insurance claims, ensuring accuracy and faster reimbursements.
- Pharmacy & Inventory: Maintain full control over your stock, from purchase orders to expiry management, ensuring drug availability and compliance.
- Laboratory & Diagnostics: Streamline lab operations with features for test tracking, sample management, and automated report generation.
- Doctor & Staff Scheduling: Optimize resource management with automated duty rosters, leave management, and performance tracking for all staff.
ERP for Schools
Our ERP for schools simplifies administration, enhances communication, and improves efficiency for students, parents, and faculty.
- Student Information System: Manage the entire student lifecycle, including admissions, attendance tracking, academic performance, and automated report cards.
- Automated Fee Management: Streamline fee collection with automated processes, instant receipts, and timely payment reminders.
- Timetable & Scheduling: Easily manage class allocations, teacher assignments, and substitution management to ensure seamless daily operations.
- Library & Inventory: Simplify library management by tracking books, automating issue/return processes, and maintaining full stock control.
- Parent & Teacher Communication: Facilitate real-time communication and updates via dedicated portals and mobile apps, keeping everyone connected.
ERP for Colleges & Universities
Our ERP platform is designed to handle the complex needs of higher education, automating processes from admissions to accreditation.
- Admissions & Enrolment: Manage online applications, merit list generation, and enrolment with powerful automation tools.
- Examination & Results: Simplify exam administration with online scheduling, evaluation, and automated result publishing.
- Hostel & Transport: Efficiently manage all logistics, including room allocation, mess billing, and transport scheduling.
- Payroll & HR: Streamline faculty records, automate payroll processing, and simplify leave management.
- Accreditation & Compliance: Generate NAAC, UGC, and AICTE-ready reports with a single click, ensuring your institution stays compliant.
CRM for Hospitality Sector
Our CRM for hospitality helps you build lasting guest loyalty by providing a centralized profile for every guest, tracking their preferences and history to deliver a truly personalized experience. The system automates communication, manages loyalty programs, and monitors online feedback, ensuring you can foster repeat business and enhance your brand’s reputation with every stay.
CRM for Real Estate
Our real estate CRM is a powerful platform that streamlines your entire sales pipeline, from initial lead capture to a successful closing. It automates follow-ups and client communication, allowing you to easily track properties, match them with client needs, and maintain a complete history of every interaction to close deals faster.
CRM for Education
Our education CRM is built to manage every relationship, from an initial inquiry to alumni status. The platform helps you nurture prospective students through the admissions process and facilitates seamless communication with parents and students via dedicated portals. It provides the tools to build a vibrant community and stay connected with your graduates.
CRM for Retail & E-commerce
Our retail CRM provides a 360-degree view of your customer to help you personalize the shopping experience and drive sales. The platform centralizes all customer data, allowing you to easily segment your audience for targeted marketing campaigns, manage loyalty programs, and automate personalized recommendations and offers.
WHY Our CRM?
- All Leads in One Place : Every agent or partner can add leads in one system, no confusion, no duplicate.
- Easy Follow-ups : Get automatic reminders so no lead is ever forgotten.
- Full Customer Details : See every client’s profile, history, and deal status on one screen.
- Clear Reports : Track sales, performance, and progress in real-time with simple reports.
- Work Anytime, Anywhere : Use on mobile or computer, update leads instantly from the field.